Terms of Use


There are inherent risks involved in using any product, including by not limited to: serious physical injury, and possibly death. Spirit Industries’ products are to be used by experienced adults over 18 years of age only. The Seller will not be held liable under any circumstance for incidental or consequential loss or damage or injury, due directly or indirectly to the use of Spirit Industries’ products, including any malfunction from negligence or defect. The Seller makes no claims as to the suitability of Spirit Industries’ products for any specific purpose or use. Buyer understands that the use of Spirit Industries’ products can cause injury or death to themselves or others. The Buyer holds our company and its agents and affiliates harmless from any liability arising out of or relating to the use of ownership of any Spirit Industries’ product. Buyer fully accepts responsibility & releases the Seller for all & any personal injuries, fatal injuries, any losses, costs, and damages incurred as a result of Buyer or anyone else in the operation of Spirit Industries’ products. Once Buyer submits payment, this will serve as Purchaser Agreement to releasing Seller of any and all responsibilities of items such as stated above. By purchasing a Spirit Industries’ product, you acknowledge that you have read and understood, and you agree, to the terms and conditions of this Agreement, and you represent that you are of legal age (age 18 or older) to enter into this Agreement and become bound by its terms.

Privacy Policy
Your personal information is confidential. Spirit Industries is serious about protecting our customers’ personal information. Browsing our site will not collect any personal information. In order to fill your order, we will need to gather certain information, such as your name, home address, phone number and e-mail address. We will not sell, rent, trade or give away individual, personally identifiable information entered on this site to any third party. We collect such information so that we can process orders, personalize your shopping experience, or send you the latest product and other useful material. If you do not wish to receive further material from Spirit Industries, you may simply respond to our e-mail or otherwise tell us that you do not want to receive future communications. Online Orders: When you make a purchase, Spirit Industries uses PayPal, a leader in online credit card transactions and security, to process your credit card. We do NOT have access to your credit card number, when you use PayPal. Outside Links: We cannot control the privacy policies of other sites. Any time you click a link to another site, you should read that site’s privacy policy and be aware that we are not responsible for information gathered or received from other sites. Changes: This privacy policy is subject to change at the sole discretion of Spirit Industries. When we modify it, we will post the changes in a revised policy statement.

Guaranteed Fit
Our universal mounting system is guaranteed to fit your trailer. We will work with you to make sure we have explored every option for a perfect fit. If your HayRak cannot be made to reasonably fit your trailer, we will refund your money upon safe return of the product in the original carton. Some limitations apply.

Please note, the ladder included with the HayRak system may not fit all trailers. However, we do provide you with the option to purchase a custom-made RV ladder for your trailer at an additional cost.

Shipping Damage Policy
If you receive a product that is damaged in shipment, please contact us immediately. We can file a damage report with the shipping company and make arrangements to resolve the damage. Any and all damage must be documented with photos of the damage (this is required to file a claim with the shipping company) and e-mailed to us within 3 days of delivery.

Return Policy
We accept authorized returns on unused products for 30 days after you receive your product. Unused means that the product has not been assembled or used in any way. All returns are subject to a 20% restocking fee. Please allow up to 7 business days after we receive the returned item to process your refund. You are responsible for returning the product in new, resalable condition. It must arrive unused in its original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, you will be charged a 50% restocking fee. You are responsible for paying all costs for return shipping and insurance.

Order Cancellation Policy
If you cancel an order from any of Spirit Industries’ websites, including but not limited to HayRak.com., after the order is placed, there is an ORDER CANCELLATION FEE OF 7% OF THE PURCHASE PRICE. This fee is to cover the costs of removing the order from our payment, warehouse and shipping systems, as well as to help recover the cost of credit card processing and refunding.

By purchasing a Spirit Industries, Inc. product, you have acknowledged that you have read and agree with our “Terms of Use”.